30-Day Return Policy for Defective Items
1. Eligibility:
- This policy applies to all defective items purchased from tayva.com.
- The item must be returned within 30 days from the date of purchase.
- The item must be in its original condition, including all original packaging and accessories.
2. Return Process:
- Contact our customer service department at 512-293-6182 or sales@tayva.com to initiate the return process.
- Provide the order number, product name, and a brief description of the defect.
- Follow the instructions provided by our customer service representative.
3. Return Shipping:
- The customer is responsible for the return shipping costs unless the defect is due to a manufacturing error or a proven quality issue.
- We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund or Replacement:
- Upon receipt of the defective item, we will inspect it to confirm the defect.
- If the defect is confirmed, we will offer a refund or replacement at our discretion.
- Refunds will be issued to the original method of payment.
- Replacements will be shipped to the original shipping address.
5. Exceptions:
- This policy does not apply to items that have been damaged due to misuse, abuse, or neglect.
- This policy does not apply to items that have been modified or altered.
6. Additional Information:
- Please retain all original receipts and documentation as proof of purchase.
- Our return policy is subject to change without notice.
By purchasing from [Your Company Name], you agree to these terms and conditions.